REFUNDS ARE COMPLETED THE SAME DAY GOODS ARE RECEIVED.

(This will only be extended during public holidays or company holiday shutdowns)

1) PRODUCTS WITH LESS THAN 60% DISCOUNT

Fully refundable within 30 working days (refunds completed same day).

2) PRODUCTS WITH MORE THAN 60% DISCOUNT

Exchangeable only within 30 working days to the same value of the goods (a £4.95 delivery  charge will apply) we will only accept one exchange.

3) IMPERFECT WEDDING SHOES & ACCESSORIES

These are “seconds” normally A Grade and we will always show the fault through our website,these products due to their very low costing are non returnable under any circumstances.

4) SHOES DYED TO IVORY

Fully returnable within 30 working days when less than 60% discount on the product, please  note the dyeing cost of £2.50 will not be refunded.

5) HANDMADE SHOES

Our handmade shoes take considerable time therefore our Liberty London shoes and  espadrilles are non returnable, we will however discuss a size exchange if required as we want                             to ensure your shoes are just perfect.

6) HANDMADE – SAMUEL & RIGBY (Beautiful Things For Little People)

Fully refundable within 30 working days (refunds completed same day), exempt from this are our childrens teepee’s and floor cushions, due to the nature of these products and the way they are handmade they are a bespoke item as no teepee is ever the same.

Our products are fully CE Tested, marked and documented in accordance with the relevant safety certificates and business documentation required.

Please note it is not recommended for a child under the age of 36 months to use a teepee.

 

INSTRUCTIONS FOR RETURN FOR REFUND

For FULL PRICE ITEMS being returned for refund, we ask you to complete the following.

1) Check you are within the 30 working days, we will not accept returns after 30 working days.

2) Pop a note inside with the following details, failure to include important information may delay your refund.

Name

Address

Order Number

3) Check the items you are returning, they should be unmarked, undamaged, labels in tact and in their original packaging (we will not accept returns of shoes with marked soles under any circumstances so please try them on carpet)

4) Send them back by a “Signed For” service dependant on the value of the items, this is for you to ensure a signature is obtained by a member of the Wedding Accessories outlet team, we are not responsible for any items lost that you send with Royal Mail.

Note – The return postage is the responsibility of the customer.

EXEMPTIONS TO OUR RETURNS POLICY

  • We will not accept returns of earrings that are either sold individually or part of a jewellery set in line with Health & Safety importance for our consumers.
  • Any returns that are sent back to us that incur customs charges our end will be deducted from the total of the refund, We will not be liable for this cost under any circumstances.
  • All customers ordering outside of the UK are responsible for the payment of any customs and excise charges.

INSTRUCTIONS FOR RETURN FOR EXCHANGE

1) Check you are within the 30 working days.

2) Pop a note inside with the following details, failure to include important information may delay your refund.

Name

Address

Order Number

3) Check the items you are returning, they should be unmarked, undamaged, labels in tact and in their original packaging (we will not accept returns of shoes with marked soles under any circumstances so please try them on carpet)

4) Specify the item you wish to exchange for.

4) Send them back by a “Signed For” service dependant on the value of the items, this is for you to ensure a signature is obtained by a member of the Wedding Accessories Outlet team, we are not responsible for any items lost that you send with Royal Mail.

Note – The return postage is the responsibility of the customer

ADDRESS DETAILS FOR RETURNS / EXCHANGES

Wedding Accessories Outlet

13 Haydon Hill Close

Charminster

Dorchester

Dorset

DT2 9WP

  • Your rights to return goods are protected under the EU Distance Selling Directive

COMPANY HOLIDAY DATES

December 10th – 4th January (no orders will be processed during this time)